Help Center

How can we help you?

Find answers to all your questions about Boloo. From account settings to the tools and everything in between.

Help articles

How to add and sync your bol.com account with Boloo

Learn how to synchronize your bol.com seller account with Boloo using API keys.

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Dashboard

The Boloo Dashboard gives you a complete overview of your sales figures, product information, and all costs.

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Product Research

Discover how to use Product Research tools such as the Product Tracker, Keyword Explorer, and Ranking Checker.

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Where can I find the course files?

Find the Google Drive files for the Blueprint and 10x courses.

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Zapier

Learn how to connect Boloo with other apps via Zapier for automation.

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Mobile app

Having issues with notifications in the Boloo mobile app? Find the solutions here.

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Boloo Buddy, our Chrome extension

Everything about the Boloo Buddy Chrome extension: Customer Questions AI, downloading, and troubleshooting.

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Importing/Exporting product cost prices with CSV

Learn how to update cost prices for all your products at once using CSV files.

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Email campaigns

Everything about email campaigns in Boloo: triggers, tags, test emails, and more.

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Listing Generator

Generate a complete bol.com listing within 10 seconds with Boloo AI.

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Ask me Anything

Ask Boloo AI any question you have via the Ask me Anything feature.

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Keyword Extractor

Extract the most frequently used keywords from a bol.com product description using AI.

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Review Analyser

Analyse bol.com product reviews with AI and discover strengths, weaknesses, and areas for improvement.

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My product is not selling, what can I do?

Tips to sell your product better: keywords, product description, images, and more.

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What makes a good listing?

Learn how to create the perfect listing: title, photos, and description.

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Am I allowed to sell on a private label product listing?

Learn whether you can sell on a private label product listing and how to check trademarks.

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LvB has a long waiting time - how should I ship my products now?

Alternatives to LvB: fulfilment centres and self-shipping with parcel stamps.

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What stickers need to be on my products for LvB?

Information about the required labels and stickers for Logistiek via Bol (LvB).

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How do I create a product family on bol.com?

Step-by-step guide to creating a product family on bol.com.

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How do I register a trademark?

Step-by-step guide to registering a trademark with BOIP.

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Listing Hijacker Alerts

What to do when someone else is selling your product on bol.com.

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Can I cancel Boloo on a monthly basis?

Yes, Boloo can be cancelled on a monthly basis.

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How can I cancel my Boloo account?

Steps to cancel your Boloo account.

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Is it possible to pause my Boloo subscription?

You can cancel your Boloo subscription monthly and resume it later.

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Does Boloo have a free trial?

Yes, Boloo has a free trial period of 7 days.

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How do I change my password?

Instructions for changing your password in Boloo.

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How can I change my bank account number?

Steps to change your bank account number in Boloo.

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Where can I find my Boloo invoices?

Find and download your Boloo invoices.

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Dashboard - KPIs

Explanation of the KPIs in the Boloo Dashboard.

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Dashboard - Store Performance

View the performance of your bol.com store in the Boloo Dashboard.

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Products sold in this period

Overview of products sold per period in the Dashboard.

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Performance per product

View the performance of each individual product in the Dashboard.

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Netherlands vs Belgium

Compare your sales figures between the Netherlands and Belgium.

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Costs by category

See which costs are included in the calculation of your profit.

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Campaign Statistics

View the statistics of your email campaigns in the Dashboard.

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Box Size Checker

Check the LVB box size of your products with the Box Size Checker.

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Export Transactions

Export an overview of all your transactions from the Dashboard.

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Why do I only see revenue at the end of the month?

After connecting your store, the revenue for the current month appears on the last day. This is related to how Boloo synchronises orders.

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What are email campaigns?

Learn what email campaigns are and how to set them up in Boloo.

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How do triggers work in email campaigns?

Learn how triggers work when sending emails automatically.

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How to use 'tags' in the email campaign?

Personalise your emails with tags such as customer name, product title, and more.

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How do I send a test email?

See how to send a test email to check your email campaign.

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The wrong product is showing in my email campaign!

Explanation of why you see a different product in your test email.

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Copying campaigns to a second store

Copy your email campaigns from your first to your second store.

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The new Boloo Product Tracker

Discover how the updated Boloo Product Tracker works with an advanced predictive model.

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What does 'no data' mean exactly?

Explanation of why you see 'no data' for a product in the tracker.

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How does the Keyword Explorer work?

Discover search volumes and market trends for any keyword on bol.com.

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How does the Product Ranking Checker work?

Check the position of your products on bol.com daily with multiple keywords.

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Where can I download the Boloo Chrome extension?

Download the Boloo Buddy Chrome extension and add products directly to the Product Tracker.

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Customer Questions AI

Answer customer questions at lightning speed with AI via the Boloo Chrome extension.

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No Data in the Chrome Extension

Explanation of why the Chrome extension shows 'No Data' on bol.com.

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Boloo Chrome extension not working

Steps to resolve issues with the Boloo Chrome extension.

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